Information about TaskYourNeighbor

Privacy Policy

TaskYOurNeighbor Privacy Policy

TaskYourNeighbor (“we”/”us”) is committed to protecting privacy. We make the website, www.taskyourneighbor.com  (the “Website”) and the TaskYourNeighbormobile applications (the “TaskYourNeighborApp”) Terms of Use. This Privacy Policy describes how we collect, store, use and distribute information about our users of the Service.

Consent: By using the Service you consent to the use of your Personal Information as described in this Privacy Policy. Except as set forth in this Privacy Policy, your Personal Information will not be used for any other purpose without your consent. We will not actively collect Personal Information for the purpose of sale or marketing in a way that specifically identifies the individual (unless you give us your consent, for example in connection with testimonials or reviews on the Service) and we don’t sell customer lists.

You may withdraw your consent to receiving marketing communications from us at any time. However, withdrawing consent will result in your inability to use any features of the Service which require registration or membership.

Collection of Information: We aim to collect, use and disclose only such information as is required to enable us to manage your account, to provide the Service, to process payments, to maintain our customer/visitor lists, to respond to your inquiries or provide feedback, for identification and authentication purposes and for service improvement. We will maintain the confidentiality of any contact information you provide to us on signing up for our Services or contacting us with questions or for further information and we will use it only for the purposes for which we have collected it (subject to the exclusions and disclosures we have listed below), unless you agree that we may disclose it to other third parties.

Two types of information may be collected through the Service: Personal Information and Non-Personal Information.

"Personal Information" is personally identifiable information, such as your name, address, e-mail address, credit card information, mobile phone number, profile picture, and gender. We also collect location data at the time of collection, we will clearly identify the information being collected and the purposes for which it will be used. We may collect Personal Information in respect of the Service through registration processes; communications with you; information downloads; service purchases; user support; and surveys.

"Non-Personal Information" is information of an anonymous nature which does not identify an individual. Aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors, what pages users access or visit, and average time spent on the Service is not considered Personal Information. Although the use of certain Non-Personal Information collected, used or disclosed through the Internet as described herein is not restricted (and to the extent that such is the case, the obligations under this Privacy Policy do not apply to such information), we provide information in this Privacy Policy about the collection of such information for the sake of transparency with respect to the operation of the Service.

Use of Information: We collect information for the following purposes:

Registration: In order to register for the Service you must provide certain Personal Information to us such as your full name and email address. We will use this information for verification purposes and to set up your account. Subject to the disclosures indicated below in “Service Profiles” in general, none of your account registration information will be shared with other Users. When an Asker requests a task to be completed and a Tasker agrees to complete the task, we will release information required to enable the Asker and Tasker to coordinate and get the task done. This information may include Users’ email addresses, telephone numbers, addresses and full names.

Listing Skills: If you post a task, we will ask you to provide information about the task including the type of task, number of hours and rate, task description, as well as your credit card and or your PayPal account information. We use this information (excluding your payment information) to show them to an Asker who is looking for a Tasker with your skills. Taskers will not be provided with any payment information you provide (see “Payments”, below).

Approval of a Task: Once a task is accepted by the Tasker, we will charge the Asker’s credit card for the full amount of the quote for completing the task. We will hold the full amount of the funds payable for such task in escrow pending completion of the task.

Once a Tasker has chosen to accept a task, the Tasker can get in contact with the Asker to agree on the scope of work, if there is any issue then either party can decline and inform our Customer Relations representative.

Verifications: We may use Personal Information submitted by Taskers to verify a Tasker’s credentials. This verification might include background checks. We may also phone Taskers to verify the information they have provided.

Service Profiles: If you are registered as a Tasker, then your profile (including the Tasker’s photo, qualifications, ratings and reviews) will be visible to Askers on a need basis to write or read reviews, see previous work history or any other relevant aspect TaskYourNeighbor may deem relevant within the scope of this website.

Payment Information: Askers must pay for the Services via valid credit card or PayPal. If you are paying by credit card you must submit your credit card information to our merchant account gateway provided and hosted by Stripe. All payment information is stored by our payment processors, and TaskYourNeighbordoes not hold, process or store any credit card or payment information.

Tasker Bank Accounts: If you are a Tasker, we require information about your bank account so that we can deposit your fees directly into your bank account or your PayPal account. We will not use your bank account or PayPal information for any purpose other than to pay you for the Tasker Services you provide and complete.

Transactional Notifications: We provide notifications for certain activities relating to your use of our Services despite your indicated e-mail preferences, for example we may send you receipts or invoices for services you have purchased through the Website, notices of deposits to your account, notices of any updates to our Terms of Use or Privacy Policy even if you have opted not to receive general communications from us. We will also send emails to Users regarding specific tasks that they have posted and that have been requested from an Asker such as confirmations and receipts.

Marketing Communications: If you opt-in to receive marketing communications from us, we will keep you up to date on our products and services. You may withdraw your consent to receiving marketing communications from us at any time by following the opt-out instructions in each communication.

Location Data: When you register for the Service your location will automatically be picked up and suggested as the location for your registration although you will have the option to manually input something else. This location is used as the default for when you are requesting or responding to task requests to enable you to find and be found on the Service by other local Users. We track Asker’s locations to determine which Taskers are in your Area.

Statistics: We also collect statistics about use of the Service. This information will be kept confidential, however, aggregate statistics that do not personally identify an individual will be kept by us and such aggregate statistics may be made available to other members or third parties.

Reviews and Testimonials: If you provide feedback or testimonials (see further “Feedback: TaskYourNeighborin the Terms of Use) you agree that we may use your name in connection with our publication and promotion of that feedback/testimonial.

System Logs & Cookies: Cookies are used by us to track content usage and traffic through the Service. A cookie is a feature of your web browser that consists of a text file that is placed on your hard disk by a web server. The Website uses cookies to help it compile aggregate statistics about usage of this Website, such as how many users visit the Website, how long users spend viewing the Website, and what pages are viewed most often. This information is used to improve the content of the Website. You can set your browser to notify you when you are sent a cookie. This gives you the chance to decide whether or not to accept it. If you disable cookies, you may not be able to take advantage of all the features of the Service. Your IP address is reported by your web browser whenever you visit a page on the Website. This information is recorded together with your registration information on our databases.

Advertisements: Advertisements appearing on the Service may be delivered by us or one or more third-party web advertisers. These third party web advertisers may set cookies. These cookies allow the advertisement server operated by that third party to recognize your computer each time they send you an online advertisement. Accordingly, advertisement servers may compile information about where or whether you viewed their advertisements and which advertisements you clicked on. This information allows web advertisers to deliver targeted advertisements that they believe will be of most interest to you. The Privacy Policy applies to cookies placed on your computer by us, but does not cover the use of cookies by any third-party web advertisers. For the privacy practices of such third-party web advertisers, you should consult the applicable privacy policy for the relevant third-party web advertiser(s).

Partner Websites: We may also deliver targeted advertisements that may be relevant to you based on the information you have provided to us when you visit our partner websites.

If we plan to use your Personal Information in the future for any other purposes not identified above, we will only do so after informing you by updating this Privacy Policy. See further the section of this Privacy Policy entitled ‘Amendment of this Policy’.

Disclosures & Transfers: We have put in place contractual and other organizational safeguards with our agents (see further below) to ensure a proper level of protection of your Personal Information (see further Security below). In addition to those measures, we will not disclose or transfer your Personal Information to third parties without your permission, except as specified in this Privacy Policy (see further Important Exceptions below).

As at the date of this Privacy Policy, we share Personal Information about you in respect of the Service with but not limited to Amazon Web Services, Twilio, Stripe, PayPal, Facebook, LinkedIN, Twitter, Google and any other technology companies that we partner with to provide the Service. Our data and servers are hosted through cloud infrastructure provided by Amazon Web Services, and accordingly, your personal information may be available to governments world-wide, regardless of the safeguards we have put in place to protect your Personal Information.

From time to time we may employ third parties to help us improve our technology and the Service. These third parties may have limited access to databases of user information solely for the purpose of helping us to improve our technology and the Service and they will be subject to contractual restrictions prohibiting them from using the information about our members for any other purpose.

Important Exceptions: We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. We may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law.

We may also disclose your Personal Information in connection with a corporate re-organization, a merger or amalgamation with another entity, a sale of all or a substantial portion of our assets or stock, including any due diligence exercise carried out in relation to the same, provided that the information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring the information.

Security: The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.

In certain areas, such as when you provide credit card or other payment information to us, we work to help protect the security of your credit card and other payment information during transmission by using industry standard Secure Sockets Layer (SSL) encryption technology.

You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your email account information or your password for the Service to third parties.

Retention: We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. All retained personal information will remain subject to the terms of this Privacy Policy. If you request that your name be removed from our databases, it may not be possible to completely delete all your Personal Information due to technological and legal constraints.

Amendment of this Policy: We reserve the right to change this Privacy Policy at any time. If we decide to change this Privacy Policy in the future, we will send a copy of the most recent version to the account details we have on file for you. Any non-material change (such as clarifications) to this Privacy Policy will become effective on the date the change is posted and any material changes will become effective 10 days from their posting to your account as an email update. Unless stated otherwise, our current Privacy Policy applies to all Personal Information that we have about you. The date on which the latest update was made is indicated at the bottom of this document. Your continued use of the Service after the effective date of changes to this Privacy Policy signifies your acceptance of any changes.

Access and Accuracy: You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information although in certain limited circumstances, we may not be able to make all relevant information available to you such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner. We will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.

Last Updated June 1, 2018